Refund Policy — Diogeneage.com
Effective Date: May 25, 2026
At Diogeneage, customer satisfaction is important to us. Please review the following Refund Policy carefully before placing an order.
1. Pre-Orders
Certain products offered on our website may be sold on a pre-order basis.
By placing a pre-order, you acknowledge and agree that:
- the product may not yet be in inventory at the time of purchase;
- shipment dates are estimated only;
- manufacturing, regulatory, supply chain, and logistics delays may occur.
Estimated shipping timelines are provided for informational purposes only and are not guaranteed.
2. Standard Product Returns
For shipped orders:
- customers may request a return within fourteen (14) days of delivery;
- products must be unopened, unused, and in original packaging;
- for health, safety, and regulatory reasons, opened supplement products cannot be returned unless damaged or defective.
Diogeneage reserves the right to refuse returns that do not comply with this policy.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within seven (7) days of delivery at:
Please include:
- order number;
- photographs of the package and product;
- description of the issue.
We may offer:
- replacement product;
- store credit;
- partial refund;
- full refund, at our discretion.
4. Subscription Orders
If you enroll in a subscription or recurring delivery program:
- recurring billing terms will be clearly disclosed before checkout;
- you may cancel your subscription at any time before the next billing cycle;
- cancellation requests submitted after a recurring charge has processed may apply to the following billing cycle.
Customers can manage or cancel subscriptions through their account portal or by contacting customer support.
Diogeneage complies with applicable U.S. consumer protection and automatic renewal disclosure requirements.
5. Shipping Delays
If shipment delays occur beyond the estimated shipping window, Diogeneage may provide:
- updated estimated shipment dates;
- order cancellation options;
- refund opportunities where applicable.
6. Non-Refundable Items
The following are generally non-refundable:
- opened supplement products;
- products marked “Final Sale”;
- promotional or complimentary items;
- shipping charges (unless required by law).
7. Chargebacks
Customers agree to contact Diogeneage customer support before initiating chargebacks or payment disputes.
Fraudulent or abusive chargebacks may result in:
- account suspension;
- refusal of future service;
- collection actions where permitted by law.
8. Refund Processing
Approved refunds are generally issued to the original payment method within 15-30 business days, depending on banking and payment processor timelines.
9. Contact Information
For refund, cancellation, or support inquiries, please contact:
Diogeneage Customer Support
